Hiring Remote Employees Guide When Working With a BPO

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Thinking of hiring remote employees? Then you’ve come to the right place. All over the world, more and more companies are learning how valuable remote employees can be, especially in times of crisis like the ones we are living today. So, the question is, how do you hire remote employees? Lucky for you, your hiring remote employees guide for working with a BPO is right here!

Hiring Remote Employees Guide

  • Why Hire Remote Employees?
  • How to Hire Remote Employees with a BPO? 
  • How Do We Interview, Hire, Train and Manage Them?
  • Where Does a BPO Fit Into All of This?

Why Hire Remote Employees?

The Hiring Remote Employees Guide is focused around working with a BPO. Why are BPO solution companies on the rise? Millions of professionals are now temporarily joining the ranks of the remote workforce and honestly, it’s anyone’s guess how long it will last. But are there any perks to it? Of course! So how do you, as a business, go about hiring a remote employee? Well, first and foremost, we need to identify the two types of remote employees available to companies today. There are US based remote employees and then there are non-US, foreign based remote workers.

The difference between the two comes down to:

  • Cost
  • Training
  • Availability

In terms of cost, it is significantly less expensive to hire someone outside of the US. However, this may sometimes require more training but not always. Many remote employees across the world have experience with remote work and dedicate themselves exclusively to it. Regardless, training is a factor to consider.

A pro to consider is that remote employees abroad permit you, as we said, a lower overhead and, on top of that, availability beyond that which you may not have had previously. There are many pros to hiring remote employees. But what about the remote workers themselves? What do they think about remote work?

The clearest silver lining to remote work is that it often saves workers (and companies) money by cutting expenses such as commuting costs, and/or experts in the field. According to FlexJobs, remote workers typically save about $4,000 a year by working from home in the US. Say goodbye to trains, buses, a new wardrobe, and your daily Starbucks run! 

Second, since location here isn’t a factor, you can hire people from all around the globe (like in the Philippines and/or Mexico)! And with such a location-diverse team, you can cover more working hours, have the best customer service, and even cover better sales opportunities in many different regions, not only where you or your company is based. 

And lastly, finding talent can be quite difficult, especially if your choices for employees are slim to none. But when hiring remote employees, finding talent is the least of your worries especially if you work with a BPO company (like GlobalityNet). A proper Business Process Outsourcing solution will help you in both hiring, training and even managing your remote employees.

Hiring Remote Employees Guide Foreign Workers

How to Hire Remote Employees with a BPO?

This part of the Hiring Remote Employees Guide is critical in terms of what the process will look like when we work together. Before being able to ask this question, you need to know exactly what it is that you are looking for! Have in mind a set of skills and/or qualities you want your employees to have. Paint a picture of that person and always keep an open mind. For example

  • What kind of qualities do I need this person to have for this position? 
  • Do they have what it takes to execute these specific tasks that need to be done? 
  • Will they be in charge of overseeing what other employees do or will they work under someone else?
  • Does this person have the communication skills I need them to have or are they a bit shy?
  • How much experience do they need?

In order to evaluate if your candidates possess the necessary traits to succeed in the remote work environment, we use behavioral interviewing. What is this? This basically helps uncover how people have behaved in previous situations, letting you know how they will behave in future situations if you were to hire them. Here is how we apply this to the candidates we hire for our clients: 

  • What kind of qualities do I need this person to have for this position?

Tell me about a time when you showed (certain skills or traits). 

  • Do they have what it takes to execute these specific tasks that need to be done?

Describe a time where you were asked a specific task but didn’t know how to execute it. What did you do?

  • Will they be in charge of overseeing what other employees do or will they work under someone else?

Describe a time when you delegated work successfully and/or showed leadership skills. 

  • Does this person have the communication skills I need them to have or are they a bit shy?

Describe a time when you were communicating with someone and that person did not understand you. What did you do?

  • How trustworthy are they?

Tell me about a situation when you were honest, despite a potential downside for honesty.

At GlobalityNet, we want you to feel comfortable with your team, even if you are not in the same continent or time-zone. The best thing to do is to be as specific as possible when it comes to what you need and together we can find the ideal candidates for your business process outsourcing project. 

How Do We Interview, Hire, Train and Manage Them?

What are some top things our candidates for your positions need to have? First of all, a great internet connection and excellent equipment! Nothing is as important as being able to hear and see clearly your team and them being able to hear and see you more than adequately is just as important.

Once a candidate has confirmed they have that we interview them with the methods described above. Our aim isn’t to find people to perform a task. Our true goal is to find you remote employees who will become long term assets to your company. After the first round of interviews are done, we then proceed to interviewing them with you. We present you with a list of candidates and set up appointments. The reason why hiring people from all over the world is so easy is because we make it easy for you.

Globality Net assigns you an onboarding Success Manager to help drive all of these aspects between you and our internal teams. What will this Success Manager do? They will ensure all hiring, systems and training is completed. We also apply a train-the-trainer methodology ensuring we fully understand your expectations and procedures and that your new team members are ready to take on your business goals. Don’t have training documentation? No worries, we have experience in developing training manuals and we’ll do it at no charge. Training your remote employees is just as easy as training your local staff. 

Lastly, if you choose to have a hiring team, share with them the hiring rubric for the role so all interviewers know key skills and requirements to look for. Be honest with your team when you’re hiring for a position and be positive about it! There’s nothing as exciting as meeting your new team!

bpo solution in hiring remote employees

Where Does a BPO Fit Into All of This?

The process behind hiring remote workers from the Philippines or Mexico may seem daunting. But the truth is that a BPO company like ourselves makes it as easy as possible. In fact, hiring remote foreign workers with a BPO solution provider is easier than hiring people locally. 

We take the entire process and refine it so that we leave you with the critical parts in the hiring process. You don’t interview until we’ve vetted and interviewed candidates thoroughly. We prepare them for the role they are applying for. We help you with payroll, management, termination (if needed) and expansion (often needed once companies see the benefits and savings of outsourcing).

The best outsourcing companies not only find the best people but they also help their clients in saving them time and money. Not only will you see a positive impact on your overhead but a lot of the process behind hiring people in general is now handled by your success manager. Win, win.

Hiring Remote Employees Guide Review

  • Why Hire Remote Employees?
    • It saves you money and permits you to expand your service hours and services while reducing your overhead.
  • How to Hire Remote Employees with a BPO? 
    • A BPO will interview, hire and help train your remote employees. Your success manager will learn as much about your business and job roles as possible to ensure getting the best candidates for you.
  • How Do We Interview, Hire, Train and Manage Them?
    • We use our local network of team members as well as our current pool of ready to go candidates. Once hired, we take care of all the paperwork, training and management (granted you want to delegate that to us as a BPO solution provider)
  • Where Does a BPO Fit Into All of This?
    • We are with you every step of the way. We help you from beginning to hiring to on-going management as needed and if needed. We make the process as easy as 1, 2, 3!
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