The top BPO companies in the USA are fighting it out for the biggest growth industry in 2022. Outsourcing processes are becoming more and more popular among businesses of all sizes, from small startups to large corporations. But, the BPO sector does more than just provide businesses with the ability to reduce costs. It also connects individuals and companies geographically separated by using powerful technologies that facilitate human and data interactions.
BPOs can help a firm alleviate staff shortages by quickly freeing up more time. Previously spent hours on routine activities may now be used for other purposes since they are outsourced. Businesses will use BPOs to outsource and streamline critical business functions, allowing them to concentrate on their strong areas.
Businesses from all over the world for years have been sourcing out portions of their operations to Asia. In fact, in some well-known outsourcing regions such as the Philippines and India, this has become quite common. However, many companies do not need to move their business processes thousands of miles away these days.
The United States is among the most common countries for outsourcing work. According to statistics, each year about 300,000 American companies outsource jobs. Businesses in the United States don’t have far to travel now since they can offshore tasks to their own country.
BPOs and the USA
Since the 1980s, the BPO industry has expanded dramatically as businesses discover that outsourcing their business processes is beneficial. They found that they could lower prices, increase productivity and provide better client service by working with limited cash when they used remote staff.
The country’s BPO Services sector has expanded significantly over the last decade. As a result of the improving US economy and rising revenues from all major client regions, outsourcing business procedures is becoming more popular.
Today, enterprises in every sector are more inclined to externalize operations without key features when they expand their service portfolio. With the continued expansion of the BPO industry, we should anticipate even more interesting developments this year.
BPO Statistics in the USA
As of 2022, there are approximately more than 265,000 Business Process Outsourcing Services firms in the United States. In fact, the United States, with $112.900 million in annual sales by 2021, will generate more cash worldwide during that period than in any other thanks to BPO companies.
The number of firms in the US Business Process Outsourcing Services industry has risen at an annual rate of 4.1% over the five years between 2017 and 2022. In the US, California (9,576 firms), Florida (7,145 companies) and Texas (6,052 businesses) have the most number of Business Process Outsourcing Services firms.
But why have BPO companies become so popular? The US BPO industry provides contracting services to third parties on a contract basis. Customers can outsource primary company and business processes to companies in this sector, including back and front office activities.
The Business Process Outsourcing Services industry in the US is labor intensive which means businesses are more reliant on labor than capital. Wages (55.6 percent), Purchases (1.7 percent) and Rent & Utilities (1.8 percent) are the highest expenses for The Business Process Outsourcing Services industry in the US as a percentage of revenue.
Top 10 BPO companies in the USA
Let’s take a look at how Business Process Outsourcing (BPO) in the United States has been progressing over the past few years. More particularly, learn about the top 10 BPO companies in the USA that businesses may outsource to.
- Peak Support
- GCS Agents
- Acquire BPO
- Remote CoWorker
1. Globality Net
From Accounting and Supply Chain to Customer Service and Tech Support, Globality Net can be that Business Process Outsourcing (BPO) you’ve been looking for to get your business to the next level.
Globality Net was established to assist small and medium-sized enterprises (SMEs) compete in a global market by offering them accounting, supply chain remote solutions, and customer service. Globality Net is on its way to becoming America’s finest BPO firm by embracing core principles such as collaboration, agility, respect for others, and compassion.In fact, here are 5 reasons why you should think about outsourcing with Globality Net:
We can reduce your costs by up to 70-80% while also improving performance and productivity.
–Short-Term Trial Period
We’re so confident that you’ll be satisfied with our services that we offer a 90 or 120-day trial period to see if we are a good fit.
Unlike other BPOs, we provide personalized service; regardless the size of your business, we’ll be with you every step of the way.
We can easily expand or reduce the size of your GlobalityNet team according to your company’s growth, contraction or seasonality.
–Better Business Bureau Certified
Dealing with companies offshore can be risky, we’re an American company that is A+ certified with the Better Business Bureau.
Would you like to know more about Globality Net and how they can help you with your business?
2. Peak Support
Peak Support is a fast-growing service business based in Cambridge, Massachusetts, that is dedicated to providing exceptional assistance to new businesses. Customer care, sales processes, and project management outsourcing are just a few of the services they offer. Click here to learn more.
3. GCS Agents
GCS is a contact center outsourcing firm that concentrates on delivering efficient communication with clients. Live and automated voice, text, email, mail, snail mail, video, and walk-in contact centers are all available. Several languages are supported. Their Back office operations include tasks completed in a workspace as well.Click here to learn more. .
Invensis Technologies is a top IT-BPO service provider that has aided customers all around the world in achieving business change and growth through improved work methods and effectiveness.
Accountants and bookkeepers are two of the most important back-office administrative services available. They provide a wide range of services to help businesses concentrate on their primary business advantages.Click here to learn more.
The most thorough approach for accelerating outbound sales is through Leadium. They offer direct sales solutions that identify target clients, develop account-based sales plans, and turn expectations into marketable sales meetings.
The Leadium-outsourced KPIs-driven sales expert employees embrace management style and utilize the most up-to-date sales resources, which seasoned sales people manage.Click here to learn more.
Go4customer is a multinational organization that strives to provide transformative services in a variety of sectors. They are continuously expanding across Customer Interactivity and Digital & Social Media Marketing Services, attempting to revolutionize Business Process Service Management by making ground-breaking advancements.
With over ten years of combined IT industry experience, the specialists at Go4customer have extensive field knowledge to provide custom solutions to organizations from all around the world.Click here to learn more.
7. Acquire BPO
Acquire BPO is a new firm, founded in 2005 and with significant prior experience working with investors to address actual problems quickly. Their approach is focused on a real collaboration strategy.
They have a strong Work from Home (WFH) ecosystem across several countries where they do business, with their Class A physical distribution centers.Click here to learn more.
8. Remote CoWorker
You can delegate time-consuming activities thanks to Remote CoWorker, allowing you to focus on more important things while they’re completed.
Your team will make sure that all of your policies are followed, and that your Remote CoWorker may continue to deliver on what is required of him. They’ve put up an outstanding group dedicated to assisting you in getting your business goals at competitive rates.Click here to learn more.
Exela (formerly SourceHOV) is a global leader in Transaction Processing Services and Enterprise Information Management. They assist large project organizations looking to enhance their operations’ performance.
Exela’s services and applications cover micro company product sets for financial management, human resource management, and legal, strategic planning, as well as industry-specific solutions for banking, healthcare, security, and government.Click here to learn more.
10. Fusion BPO Services
The main objective of Fusion BPO is to help clients by providing them with a wide range of services, including attracting new customers, managing information effectively, and resolving technological and administrative difficulties.
The slew of ancillary tasks was intended to propel the organization ahead by integrating personnel, technologies, science, and knowledge.Click here to learn more.
What Are the Advantages of a US-Based BPO Company?
BPO has several advantages. One of the major advantages is that it reduces expenses. The expense of performing a certain job function internally varies from one organization to another. BPO can lower the cost of performing a specific work activity by outsourcing it to an external company, saving money in the long run.
A company can also benefit from having more time to focus on its core operations, which are important for its success, rather than administrative chores or other elements of running a business that isn’t essential. BPO also aids with expansion, especially in international or domestic expansion. If a business wants to establish a branch in another state, it’s best to look for a BPO firm that has worked with the local sector before.
Globality Net and BPO
Finding a remote employee / BPO solution isn’t easy – especially if it’s your first time considering this alternative. As more and more companies make the switch, more data becomes available to show you what an impact Business Process Outsourcing and Remote Employees can be for you and your business. We have helped several large well-known US companies and our goal is to help you as well. Contact us today in order to schedule a free consultation today.