If you’re launching a small business for the first time or already have one, you need all the help and support you can get and a local outsourcing company is exactly what you need. However, if you have no idea what to do or how to go about doing it, it may be difficult to improve or know which decision to choose.
All of your back office, customer service, and even sales representation may all be handled by you or a small team locally. Of course, this may appear to be a viable option only if you have the time and energy to do it, and you’re presently running low on funds. However, as with most businesses, time and energy may not be available right now. This is why many businesses choose to delegate these aspects.
How? By outsourcing their back office or customer service or [insert whatever applies to your business but that doesn’t require face to face client visits] to make things easier. However, the money you will be investing in a team versus doing it yourself is one point of hesitation. As a result, many small businesses are perplexed by the two options.
Which option is best for your company? Why use a local outsourcing company as opposed to doing it yourself?
What Aspects Of Your Business Can You Outsource?
In the small business world, it can be difficult to hire full-time staff specialists for different segments of your company, which is why outsourcing has become more and more common versus DIY.
You get the advantages of engaging an expert without having to bear the expense of employing them full-time when you outsource. The following are three common areas for outsourcing, allowing you to focus on what you do best.
Accounting/Bookkeeping:
If you don’t keep track of your bookkeeping at all times, it might become a nightmare. You, as the owner of the company, should be out there advertising and bringing in revenue, not sitting behind a computer crunching numbers all day.
When you outsource accounting services, you may rest assured that a specialist is watching your financial records from every angle. You might inadvertently encounter glitches or mistakes that could cost you in the long run if you attempted to perform your own accounting.
At GlobalityNet, we provide accounting services for small/midsize companies and CPA firms. From data entry to experienced accounting teams, we can help you solve your accounting needs.
Customer Service:
You may not currently be able to afford to hire a receptionist to answer all of your incoming calls, but you might find it useful in your busiest months. You can now sleep easy knowing that qualified experts are handling all of your incoming calls.
24×7 email, chat, text, and/or phone support for your customers at a fraction of the cost. Our extraordinary remote customer service specialists at GlobalityNet are ready to join your team and enhance your prospects and/or clients’ customer experience.
Supply Chain/Logistics
Outsourcing supply chain management reduces the cost of doing business, focuses on core competencies, meets customer needs more effectively and allows for greater supply chain flexibility.
Supply chain remote solutions are a key step in optimizing your operational efforts and coordination. Outsourcing key functions such as releasing POs to follow-up expedites and other back-office tasks are just some of the things that our experienced and trained team members at GlobalityNet can do for you.
To Outsource Or Not To Outsource? That Is The Question!
Ultimately, when it comes down to outsourcing your company’s needs vs. doing it yourself, the only question you need to ask yourself is whether or not your company needs an expert in that area.
Ask yourself: do I have someone who is capable of not only completing said activities but also doing so in an optimum manner? Am I prepared to shoulder all of this responsibility on my own? If not, then it might be a good idea to outsource some aspects of your business while working on developing your marketing skills.
Take a look at the benefits of outsourcing some aspects of your business!
Accounting/Bookkeeping
Benefit #1: Access to an accounting expertise
Outsourcing may allow you to employ a professional with a higher level of expertise at a lower cost. They’re not distracted by other people, as you might be. They’ll see a wide range of businesses and may return with the most effective practices for you.
The best part about it? To stay competitive in the market, outsourced bookkeeping and accounting service providers must improve their abilities and qualifications on a regular basis. So you get the best of the best at a lower cost. Talk about the best of both worlds!
Benefit #2 Cost-Saving Accounting Services with Local Outsourcing Company
In general, most businesses feel that outsourcing is just extra, therefore the needless expense for their business. That is not the case at all. In reality, it’s the exact opposite.
Furthermore, by outsourcing, you save money on paying full-time or part-time workers’ salaries, taxes, office supplies, and employee benefits. You only pay for what you need. There’s no loss in productivity caused by employing full-time staff. Plus, when outsourcing to the Philippines, for example, your overhead becomes drastically smaller.
And what’s more, with GlobalityNet’s small business outsourcing programs – you can acquire employees in other countries for an even lower rate.
Customer Service
Benefit #1 Potentially shorter response times.
Customers are more likely to never do business with a firm again if it neglects them only once. That’s a tough obstacle to overcome. But if they’re browsing and you’re not available to answer inquiries, they might become someone else’s customers.
Limiting hours or channels is not the way to live your life. More hands-on-deck and a greater number of accessible agents result in faster response times, which are key drivers of customer happiness (and don’t forget about fewer bad reviews online). Any local outsourcing company can provide employees in any part of the world. But GlobalityNet provides presence and expertise in getting you the best candidates, training them and at very competitive rates. Where you had no time to respond, you can now have your remote workers respond in seconds. Local outsourcing companies have one goal: make life easier for you. In this case, your customer service quality will soar as your clients’ will be met more efficiently.
Benefit #2 Cost Savings
Your business and your consumers are deserving of something better. Many organizations have learned that outsourcing customer support is frequently a cost-effective alternative to employing full-time employee customer service staff in the office (or at home) and paying them salaries and overtime during busy seasons (up to 60%).
Outsourcing can also provide flexible and inexpensive personnel solutions, such as a pricing structure that charges per resolution rather than per hour. But even at hourly rates, local outsourcing companies with recruiting abroad means that you have a local company who can fully understand your needs but who can also help you access employees who are incredibly happy with pay rates ranging from 8 to 10 dollars an hour.
Supply Chain/Logistics
Benefit #1 Will help you focus on your core competencies as a small business
It’s simpler to spend more time on growing the business and focusing on long-term strategy after you’ve handed oversupply and distribution to a third party. Managers of supply chains often spend a significant amount of time managing their operations, which can distract them from developing new ideas, marketing, and enhancing customer relationships. The issue is how can you trust a local operation to a foreign employee? Well, this is why you opt for a local outsourcing company as opposed to one based abroad. A local outsourcing business will know all your needs here and understand the local market enough to better hire employees abroad at a fraction of the cost.
Benefit #2 It Reduces Overall Costs
Speaking of costs, when you hire a local BPO (business process outsourcing) company, they will rely on their experience and expertise to assist you to save money. Inventory, storage, sampling, overhead, and personnel costs are among the most common expenditures that can put a strain on your budget. A great outsourcing solution will help you solve the overhead and personnel costs with agents abroad so you can hire better people here and have a larger team.
Let’s say the issue is “we need a better and larger team” to serve our growth or to grow in the first place. When you work with the appropriate outsourcing partner, these expenditures may be significantly reduced. The partner will optimize logistics and devise the most cost-effective method to cut costs associated with particular activities. Some of the new procedures may include a better customer service team, 24 hour support, and more. In the end, more money will be available for investment thanks to the service local outsourcing companies can provide.
Your Business and GlobalityNet
If your answer to the questions we asked before was “I really do need an outsourcing company”, then you’ve come to the right place! Our team at GlobalityNet can provide for your company’s needs. We offer a wide range of services including accounting/bookkeeping, supply chain outsourcing, and customer service.
Unlike other BPOs, we provide personalized service; regardless of the size of your business, we’ll be with you every step of the way. Plus we’re an actual local outsourcing company located in Los Angeles, California! We have an HQ in the Philippines and one opening in Mexico. The process is simple and the benefits are indisputable. We’d love to start you on your journey to building your remote employee dream team.
Contact us today!
