Looking for the best US based BPO company in 2022? Business Process Outsourcing is the new normal in a post-pandemic world. Whether you are playing catch up or you are trying to keep up with all things outsourcing and BPO – this article is exactly what you’ve been looking for.
- Brief Definition and Overview of What a BPO Is
- Why BPO Companies Are a Cornerstone in a Post-pandemic Job Market
- Why US Based BPOs Are the Best Option for Any Sized Business in 2022
- How to Find the Right US Based BPO 2022 Update
- The Top 10 US Based BPO Companies in the US 2022 (So Far)
Brief Definition and Overview of What a BPO Is
A BPO is basically an organization that contracts with another company to provide business-related services. These services can include customer service, data entry, telemarketing, and more. The BPO industry employs millions of people all over the world, and it is expected to grow even more in the coming years. A BPO company will source remote employees for business across the country. Many are foreign owned and operated and source mainly foreign remote workers.
Some BPOs focus on hiring in the US primarily or in English speaking, developed countries. While this is still affordable, many BPOs who operate under this model tend to reduce savings significantly. That being said, compared to a fully foreign BPO solution, the quality and expertise tend to be hire for various reasons. What’s the middle ground?
US based BPO companies can offer the best of both worlds. Being in the US means that the company has a thorough understanding of culture, local customs and language expectations established by US residents in a way that no fully foreign BPO can handle. The value comes in that you get that massive added benefit without the high costs of only hiring US based employees. The savings BPO companies offer business of all sizes are significant and a definite driver in the expansion of the BPO market.
The global Business Process Outsourcing (BPO) market size was estimated at USD 247.5 billion in 2019 and is expected to reach USD 482.6 billion by 2027, growing at a CAGR of 9.0% during the forecast period 2020–2027. The growth of the market is attributed to the rising need for cost-effective and efficient business operations, as well as the need for improved customer experience across various industry verticals.
As of 2021, BPOs were already a cornerstone in the job market, with the industry employing around 3.5 million people in the United States alone. The industry is expected to grow even more in the coming years as we stated but the market share it is going to have for many processes and roles across industries is estimated to be monumental. In fact, some experts predict certain jobs will be, for the most part, taken over by foreigners working abroad under BPOs.
You might be wondering, “do BPOs take jobs away from Americans?” And the short answer is not, not necessarily. BPOs do not necessarily take jobs away from qualified Americans because, in many cases, they are able to provide services that American companies are not able to provide on their own.
For example, BPOs can offer 24-hour customer service to companies that do not have the staff or resources to do so themselves. While swing and night shift operators are an option, the majority of mid to small sized businesses simply cannot afford an even higher wage plus all the costs associated with having local, after hours staff. This is especially true as inflation and cost of living surges push the cost of the average employee up (due to law changes, minimum wage hikes, etc.).
In addition, BPOs can often provide services at a lower cost than what it would cost the company to do the same work in-house. This is because BPOs have access to lower-cost labor markets, economies of scale, and other efficiencies. As a result, companies that use BPOs can save money, which can be used to invest in other areas of the business or passed on to consumers in the form of lower prices. This is a win/win for everyone involved. US based BPO companies can solve solutions on both sides of the world while also having a thorough understanding of the local economy which means better savings and efficiency for you.
Consider, for example, a small plumbing company with 5 dispatchers and customer service representatives. If they were to outsource their customer service team and dispatchers and, thereby, reduce their overhead by 60 percent… that would mean they are able to hire one or three more CS reps and offer a better service than before. But more importantly, the extra income would mean that they could hire more plumbers to meet the demand. In effect, a US based BPO company can help create jobs in other areas while also reducing costs for consumers (without sacrificing the quality and attention to detail that these jobs demand).
The following is a list of some of the most popular services that are outsourced by BPOs:
As time develops and countries begin more and more initiatives that are FOR BPOs, this list will grow and grow.
Why BPO Companies Are a Cornerstone in a Post-pandemic Job Market
The COVID-19 pandemic has had a devastating effect on the global economy, with millions of people losing their jobs. In the United States alone, over 22 million people have filed for unemployment since the pandemic began.
The good news is that the BPO industry has been relatively unscathed by the pandemic. In fact, many BPO companies have seen an increase in business as companies look to cut costs and improve efficiencies.
This is because BPOs offer a number of advantages that are especially appealing in a post-pandemic world. First, BPOs can help companies reduce costs. This is because BPOs have access to lower-cost labor markets and can often provide services at a lower cost than what it would cost the company to do the same work in-house.
Second, BPOs can help companies improve efficiencies. This is because BPOs often have access to economies of scale and can provide services that American companies are not able to provide on their own. For example, BPOs can offer 24-hour customer service to companies that do not have the staff or resources to do so themselves.
Finally, BPOs can help companies maintain continuity of operations. This is because BPOs can provide services that are essential to the operation of a company, such as customer service, technical support, and data entry.
In short, BPOs are a cornerstone in a post-pandemic job market. This is because BPOs offer a number of advantages that are especially appealing in a post-pandemic world.
US based BPO companies in particular are becoming more and more common due to, not only the demand for labor at lower costs, but also for the demand for better quality. A US based BPO company is able to offer both of these needs in a way that benefits companies, employees, and consumers.
BPO companies are expected to grow even after the pandemic ends. This is because the advantages that BPOs offer are not limited to a post-pandemic world. BPOs will continue to offer companies a way to reduce costs, improve efficiencies, and maintain continuity of operations.
If you are a company looking to reduce costs, improve efficiencies, or maintain continuity of operations, then a BPO company is a great option for you.
Why US Based BPOs Are the Best Option for Any Sized Business in 2022
The pandemic has forced companies of all sizes to reevaluate their business models. Many companies have been forced to downsize or even close their doors permanently while others have been able to adapt and even thrive in the new economy.
One of the keys to success in the new economy is having a flexible and scalable business model. This is where US based BPO companies come in. US based BPOs offer a number of advantages that make them the best option for any sized business in 2022.
First, they offer a high level of quality. This is because they are held to a higher standard than BPOs in other countries. US based BPO solution providers must meet the same quality standards as US based companies. This means that they are held to a higher standard of customer service, data entry, and other services while also falling under scrutiny by both the BBB, for example, and US audience reviews. A reputation here is easier to trust than one abroad.
Second, US based BPO companies offer a high level of flexibility. This is because they are not tied to one specific location. They can easily scale up or down depending on the needs of the company. This means that they can provide the same level of service to a small business as they can to a large enterprise.
Third, US based BPOs offer a high level of continuity. This is because they are not affected by the same factors that can disrupt other BPOs such as political instability, natural disasters, and power outages. US based BPO organizations can provide a higher level of continuity because they are not subject to the same risks.
In short, US based BPOs are the best option for any sized business in 2022 because they offer a high level of quality, flexibility, and continuity.
How to Find the Right US Based BPO Company – 2022 Update
Finding the right BPO comes down to doing your research and knowing what to look for. Here are a few things to keep in mind when looking for a BPO:
- Make sure the BPO is based in the US. This will ensure that you are getting a high level of quality.
- Make sure the BPO is flexible. This will ensure that they can scale up or down depending on your needs.
- Make sure the BPO is continuous. This will ensure that they can provide a higher level of continuity for your business.
The first point is answered in the previous section but the last two are key for finding the right BPO in 2022. Why? Because with a reduced overhead, a larger team and more room to grow – you have to make sure your Business Process Outsourcing partner can scale with you. This means not only in fulfilling demand but also represents a critical need to reliably offer quality team members.
Continuity in a BPO, US based or not, is just as essential. Nothing could be worse than executing a revamping of your team through a BPO and shortly after they go out of business. Continuity means peace of mind for your hiring needs.
After establishing your needs and areas of attention, the next step is searching for the right ones. Keep in mind that searching for a US based BPO company will lead to, first and the top, paid results via a search engine browser.
The problem with ads is that it does not necessarily take into account reputation, history of the website and its content. While they are a good indicator of the power to spend, they are a poor indicator in terms of quantity.
Assuming you go past the ads screaming at you that “this US based BPO company is the best”, you’ll arrive at the organic pages (ranking on Google without paying for placement). At this point, you want to find a BPO that:
- Is US based
- Has an active and reachable account manager
- Is responsive (see above)
- Understands our culture and practices well enough to relate to both customers and fellow teammates
- Outsources to other countries such as Philippines, Latin America, etc. (this part is critical for savings that make a difference
Typical website structure for a BPO company is:
- Homepage – general info and call to actions are typically found here however you really want to make sure the site is modern, attractive and up to date (a good reference point for a site being up to date is their blog section)
- Case Studies – real examples of a BPO in action with real clients
- Services – this one is critical as some BPOs focus on different niches while others are spread across various industries (GlobalityNet for example staffs across various industries but has specialists in customer service, back office, accounting and supply chain)
A good company will respond almost immediately and push for a call to get more information. You should have the following ready:
- Position and role info you want to discuss or at least a general idea of what roles can be outsourced
- Questions regarding savings, process, enrollment, training and on-boarding
- Timeframe for fulfilling your request
The Top 10 US Based BPO Companies in the US 2022 (So Far)
GlobalityNet is one of the leading BPO companies in the US as of July 2022 for a few reasons:
- They are US based but have actual physical locations in the Philippines and Latin America
- Their clients range from small to mid sized businesses to one of the biggest accounting firms in the world
- They strategically have selected office locations near top universities to ensure and headhunt candidates who have excellent English, are high quality graduates and come at massively reduced rates when compared to US minimum wage
- They can fulfill roles that require more experience and qualifications without pushing the hourly wage to anything near US wages
- They offer training, onboarding, oversight, training manuals, and human resourcing for people they hire
- Being based in Los Angeles, GlobalityNet is in a time zone that works no matter where clients are
You can find the rest of the top 10 BPO companies in the US here: