Frequently Asked Questions About Outsourcing
Just like all other businesses globally, this pandemic has devastated every industry, in and out of global outsourcing. GlobalityNet is adhering with local ordinances with associates working from home or in the office with limitations where allowed.
That being said, our main function is to help you hire employees in other countries. And as a result, global outsourcing has grown tremendously due to the pandemic itself. Demand has, in fact, never been hiring. As an introduction call, we can help you identify what businesses in your area are seeking outsourcing as a means to not only cope with the pandemic but to increase budgets by reducing overhead.
While we don’t compete on price, cost-savings will be around 40%-60% compared to U.S. rates. Our outsourcing services include hiring, training, manual development, administrative management (think of the human resources side of overseeing employees), time keeping and, even, accounting. The savings in outsourcing with us means more than just a bottom line. It means better service, more time and, yes, more money.
We are a data-driven and action-oriented company. We measure our foreign remote associates in productivity and accuracy. Areas that are challenging for associates to attain are addressed via one-on-one coaching or via team re-training.
We also assess their ability to speak and write English. We look for specific skills that meet your individual needs. We then measure their performance going forward using your feedback to ensure they are on-track and improving if needed. Outsourcing means less work and more money, we help with both parts.
Without getting too technical, we can handle virtually any telephony set-up your company prefers. We can go over the specific technicalities when we have our introductory calls.
It’s so simple that you do nothing for the most part. You can hear their calls, you can see their quality beforehand and going forward. You can see call time, call quality, answered calls, etc. It’s easy and transparent. We can help you try it out beforehand, just click the contact button to get started.
We have different ways of accepting your documents. We can receive/send via email to a designated address or via cloud. Think of cloud solutions as a shared folder that is live on both ends (Google Drive, Dropbox, etc.). It’s very simple to use and work with.
The different ways of communication with us is email, chat, Skype or phone call (depending on account type). We are also developing a ticketing system that you can access via our website. Regardless of type of correspondence, you can reach us 24/7.
We have a 2-tier quality assurance test for when you begin to use our outsourcing services. Your accounts are constantly reviewed by our Senior Associates as a 1st level QA test and again reviewed by our Head of Accounting Services prior to the finalization of the financial statements.
We have a pool of accounting professionals with a wide range of exposure in various industries and organizational sizes. We have handled Small to Medium Enterprises in the fields of Information Technology, Healthcare and Hospitals, Foregin Contact Centers (BPOs), Construction, Retail and Wholesale trading (online and physical stores), Manufacturing, Film Production, Foundations and Non-profit Organizations amongst others.
We make outsourcing your teams as easy as 1, 2 and 3. You save money, you save time, you save headaches and you get more options as a result.
We have a strict set of access controls on the data sent from our clients. Only those with the appropriate access levels can open files of a particular client. Additionally, associates are not allowed to enter rooms where they do not have access or no need to be in.
We can discuss specifics to give you peace of mind in knowing that your data is safe and controlled. Our site and platforms are all SSL secure with 256bit encryption.
While most of our clients are using Quickbooks Online, we have equipped ourselves to cater to any other online accounting tool that our clients may wish to use for their financial recording and reporting.
GlobalityNet Keeps it Simple.
Expand your piece of the pie through outsourcing. GlobalityNet will be with you every step of the way. Fill out the form to get started.