Lower your Customer Support costs by up to 60-70%. Our pricing includes all-in costs, from labor and holiday pay to materials and equipment.
Increase or decrease your support staff with ease. We have trained agents available to start right away.
Our associates have extensive experience working for various industries and different size companies.
We can reduce your costs by up to 70-80% while also improving performance and productivity.
We’re so confident that you’ll be satisfied with our services that we offer a 90 or 120-day trial period to see if we are a good fit.
Unlike other BPOs, we provide personalized service; regardless the size of your business, we’ll be with you every step of the way.
We can easily expand or reduce the size of your GlobalityNet team according to your company’s growth, contraction or seasonality.
Dealing with companies offshore can be risky, we’re an American company that is A+ certified with the Better Business Bureau.
*Ask us for details
At GlobalityNet we try to keep everything simple, signing up is as easy as 1-2-3!
We will work with you to understand your needs and wants. We will send you a detailed questionnaire followed by a proposal based on our understanding of what you are looking for it. If we both agree to terms and conditions, we will send you a simple, straight-forward, no-hidden fees agreement.
Once agreement is executed and payment is made, we can start the next steps as soon as payment is received.
This phase includes sourcing, hiring and training. You will be assigned an onboarding Success Manager to help drive all of these aspects between you and our internal teams.
He/she will also ensure all systems and training is completed; we apply train-the-trainer methodology ensuring we fully understand your expectations and procedures and team members are ready to face our common customers.
Don’t have training documentation? No worries, we have experience in developing training manuals and we’ll do it at no charge.
In this phase, your team will have an assigned manager who will drive the day-to-day operations as well as coaching of team members. To ensure a successful transition, we will monitor all metrics and KPIs closely and we will make appropriate adjustments where targets are not being met. We will provide continuous feedback to you so you know exactly what’s going on.
We can be the back office operations so your core team can focus on value-added tasks. Contact us to get started.