Outsourcing Customer Service Teams
Add value to your customer engagement and experience an increase in turnaround times, improved quality of output, and overall business growth.
GlobalityNet’s customer service experts possess excellent communication and problem-solving skills with a customer-centric mindset, adept at handling diverse roles to ensure seamless client experience. Our outsourcing services follow an efficient and well-established process prioritizing consistent and exceptional customer service, emphasizing customer satisfaction at every stage.
Key Benefits
Reduced Cost
Hire three experienced offshore team members at in-house cost. Outsource support to save money and improve customer interactions.
Round-the-Clock Support
Our outsourcing services provide 24/7 support across time zones for increased customer satisfaction and loyalty.
Scalability
Our outsourcing solutions are customizable to adapt to your changing needs, allowing for easy scaling.
Focus on Core Competencies
Outsource your customer service and free up time to develop your products and grow your business while we handle customer inquiries.
Seamlessly integrate your offshore team into your in-house team
Outsourcing your customer service team lets you retain control over productivity, quality, and targets. You can manage offshore team members and integrate them as an extension of your in-house team.
BOOK A FREE ASSESSMENT to learn more about how we can help you, and let's discuss your specific needs and goals, and we will recommend a solution tailored to your business.
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Customer Service Outsourcing Roles Available
- Customer Support Representatives
- Technical Support Specialists
- Order Processing Agents
- Helpdesk Analysts
- Virtual Assistants
- Account Management
- Live Chat
Our 5-step talent sourcing and development process:
Talent needs assessment
We start by understanding your organization's current and future talent needs. We work with you to identify the specific skills, knowledge, and competencies required to achieve your strategic objectives.
Sourcing strategy
Once we know your needs, we develop a sourcing strategy to attract suitable candidates. This may include internal talent development programs, external recruitment efforts, talent acquisition through job portals, networking, and partnerships with educational institutions.
Candidate selection and onboarding
We conduct a rigorous selection process to identify the best-fit candidates from the potential talent pool. We then onboard the new employees, which includes orientation, training, and integrating them into your organization's culture and workflows.
Talent development and training
We provide ongoing learning opportunities and professional development programs to enhance the skills and capabilities of your employees. This may include workshops, seminars, e-learning modules, mentoring, coaching, and access to resources to support continuous growth.
Performance management and recognition
We implement a rigorous performance management system to track and assess your talent's progress. Regular reviews and feedback sessions are conducted to identify areas for improvement and acknowledge outstanding achievements. We believe in a culture of recognition and rewards that motivates our team members to excel in their roles and contributes to their long-term growth within the company.
Industries We Serve:
- Retail and E-commerce
- Consumer Product Goods (CPG)
- Manufacturing
- Automotive
- Electronics
- FMCG (Fast-Moving Consumer Goods)
- Financial Services
- Telecom
- Real Estate
- Warehousing and Logistics
FAQs
We implement rigorous training programs, continuous monitoring, and regular feedback sessions to maintain high service quality.
Our multilingual support agents are proficient in various languages, including English, Spanish, and more.
Absolutely. We offer customized solutions, allowing you to select tasks or processes that align with your business needs.
Our service caters to businesses of all sizes, including startups and small businesses. Outsourcing customer service tasks can provide valuable support while you focus on growing your business.
