Project Scoping Your name:(Required)Your phone #:(Required)Your title:(Required)Your e-mail address:(Required) Project ObjectiveTell us more about your goals in outsourcing these processes(Required)Company name(Required)Contact info (phone, email, etc)Inbound/Outbound/BothInboundOutboundBothWhat experience levels are you looking for? (entry, some, # of years, etc.)Number of employeesTell us more about each role you need filledNumber of Agents NeededHours per weekDays of operationHours of Operation & TimezoneTraining material?Training length?Training date MM slash DD slash YYYY Ideal start date MM slash DD slash YYYY What KPIs do you use to measure performance for these roles?KPI goals? (maintain, improve, please elaborate l)Do you use a CRM?YesNoOther systems to be used? (this information helps us prepare training materials)Telephony system specsSoftphone specsPlease provide other details necessary for us to provide a more accurate quoation.Do you have training manuals for these specific roles?NoYesFileMax. file size: 256 MB.Would you like us to create some for you at a small and minimal cost?NoYesTell us for what roles would you like these manuals
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