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Provide enhanced customer experience for your customers.
Be there whenever and wherever your customers need you. We provide 24×7 omni channel (email, chat or phone) support.
GlobalityNet is the #1 customer service outsourcing company for small and midsize businesses
Significant Cost Reduction
Lower your Customer Support costs by up to 60-70%. Our pricing includes all-in costs, from labor and holiday pay to materials and equipment.
Improve Productivity
Increase or decrease your support staff with ease. We have trained agents available to start right away.
Experienced Staff
Our associates have extensive experience working for various industries and different size companies
Top 5 Reasons to
Work With GlobalityNet
Competitive Pricing
We can reduce your costs by up to 70-80% while also improving performance and productivity.
Short-Term Trial Period*
We’re so confident that you’ll be satisfied with our services that we offer a 90 or 120-day trial period to see if we are a good fit.
Personalized Service
Unlike other BPOs, we provide personalized service; regardless the size of your business, we’ll be with you every step of the way.
Scalable
We can easily expand or reduce the size of your GlobalityNet team according to your company’s growth, contraction or seasonality.
Better Business Bureau Certified
Dealing with companies offshore can be risky, we’re an American company that is A+ certified with the Better Business Bureau.
*Ask us for details
How To Get Started
At GlobalityNet we try to keep everything simple, signing up is as easy as 1-2-3!
Discovery & Alignment
We will work with you to understand your needs and wants. We will send you a detailed questionnaire followed by a proposal based on our understanding of what you are looking for it. If we both agree to terms and conditions, we will send you a simple, straight-forward, no-hidden fees agreement.
Once agreement is executed and payment is made, we can start the next steps as soon as payment is received.
On-Boarding & Success
This phase includes sourcing, hiring and training. You will be assigned an onboarding Success Manager to help drive all of these aspects between you and our internal teams.
He/she will also ensure all systems and training is completed; we apply train-the-trainer methodology ensuring we fully understand your expectations and procedures and team members are ready to face our common customers.
Don’t have training documentation? No worries, we have experience in developing training manuals and we’ll do it at no charge.
Stabilization and Continuous Improvement
In this phase, your team will have an assigned manager who will drive the day-to-day operations as well as coaching of team members. To ensure a successful transition, we will monitor all metrics and KPIs closely and we will make appropriate adjustments where targets are not being met. We will provide continuous feedback to you so you know exactly what’s going on.
Customer Service
Outsourcing
Be there whenever and wherever your customers need you. Contact us to get started.
- Your information is safe with us. We will not sell, rent or share your information to any 3rd party organizations.
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