About the Role
Represent our clients’ brands with professionalism and warmth. You’ll be the first point of contact for their customers — resolving issues via phone, email, and live chat with empathy and efficiency.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high CSAT scores
- Document interactions in CRM systems (Zendesk, Salesforce, etc.)
- Escalate complex issues to appropriate teams
- Identify trends in customer feedback and report to management
- Maintain product knowledge through ongoing training
Requirements
- 2+ years of customer service or support experience
- Excellent verbal and written English skills
- Experience with Zendesk, Intercom, or similar helpdesk tools
- Patient, empathetic, and solution-oriented mindset
- Quiet home workspace with fast internet
- Willingness to work U.S. time zones
Why You'll Love Working Here
- Stable long-term placement
- Work U.S. business hours
- Competitive compensation
- Professional development support
- Supportive management team
