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BPO stands for Business Process Outsourcing. It means having another company do one of your business processes or a part of it. A sample of a business process could be, customer service, dispatch, accounting or purchasing. Outsourcing means sourcing your processes in the hands of remote employees who are trained as good or even better than your options at hand while paying for a fraction of the general cost. Whether you need a supply chain expert to help manage clients or route shipments or a customer service wizard to help keep clients informed and happy or even accounting professionals who are trained in all areas of your department’s needs – we have you covered. Our BPO options are made to suit every type of business.

Outsourcing your jobs and teams saves you time and money as we will do the work for you so you can focus on things you’d like yourself or your core team to focus on. For instance, instead of doing your own customer service or bookkeeping, we will gladly do it for you. And since we’re operating in low cost regions of the world, we’re able to pass the cost savings on to you. Furthermore, you have to take into account the massive savings that comes from having foreign and outsourced remote employees do the work of in-house employees. You save money in freeing up office space, less taxes, less training, less management needed, less equipment and much more. Outsourcing employees means more time and resources to focus on other areas of your business. It’s a win win.

Efficiency varies from person to person. You have to consider a person’s training and experience just as much as their motivation. How important is your job to your employees? How much does it impact them? That being said, in back-office or customer service outsourced roles, remote employees tend to do better as this is their core competency. And with a lack of opportunities, they tend to do their best to make sure they continue to be fully employed.

Our outsourcing  in the Philippines and in Mexico focuses on finding the best foreign, virtual employees who speak great English and with proper grammar. Note that some may have an accent, as English isn’t their native language, but they are still very comprehensible. We have native English speakers or accent neutral agents in our Mexico center. Also consider that Spanish and Tagalog are more closely related to English than other Southeast Asian and Indian languages.

Meanwhile, grammar-wise, some may say our outsourced agents in the Philippines have better grammar than us here in the states. That’s because English is taught in schools from elementary to high school. In addition, agents have minimal exposure to informal day-to-day slang we use in America.

We are a US based business located in Los Angeles, California! As a business process outsourcing company we also have operations in the Philippines and Mexico where we source your future remote workers and provide them with everything they need to succeed with your company.

Most outsourcing companies are located abroad. We have an actual presence in Los Angeles and that presence makes the difference in remote foreign employee training as it permits us to inculcate cultural development which directly impacts the experience and quality of their work as outsourced employees who seek to embody your values and culture. Most BPO companies are located abroad. We have actual presence in Los
Angeles and that presence makes the difference in remote employee training
as it permits us to inculcate cultural development as well which directly
impacts the experience and quality of their work as remote employees who
seek to embody your values and culture.

The cost depends on the customer’s requirements. It can start from $8/hr and up which includes all equipment and material. Consider also that even at $8/hr the actual cost isn’t one for one with an $8/hr local employee as you are also saving money in not having to provide them with equipment, direct oversight, space in your office, insurance, etc.

As soon as an Agreement is signed, we can have you up and running between 4-6 weeks or less. This period includes sourcing, hiring and on-boarding. It also includes our team introducing you to the benefits of BPO and how to work and manage remote employees. We’ll make it as easy as possible so you can reap the benefits of working with a remote team.

Starting is quick and easy. After scheduling your discovery call, where we find out your requirements, we will send you a proposal to ensure we have alignment on 3 key things: 1) scope of work 2) service level agreements or KPIs and 3) pricing. If all looks good, we sign an agreement at which point we start sourcing and hiring your associates.