20+
Years Experience
Gino Gatmaitan
Fractional COO and Supply Chain Operations Consultant for Distribution, Wholesale, and Consumer Electronics
I’ve run supply chain and operations at Samsung, Harbor Freight, TruConnect, and Henkel — and turned around operations at Frontier Wireless as COO. When distribution, wholesale, and consumer electronics executives need a senior operator who has held the seat and cleaned up the mess, they call me.
- Cut supply chain and fulfillment costs without sacrificing service levels or OTIF.
- Identify and eliminate real operational bottlenecks using value stream mapping, DMAIC, and lean methodology — across the full chain, not just the obvious symptoms.
- Layer in technology where it delivers: automation to eliminate manual steps, AI tools for demand sensing and anomaly detection, and ERP and WMS implementations that actually hold.
No junior consultants. No slide decks without follow-through. Experienced hands on your operation from day one.
- Los Angeles, CA
Experience spanning:
I've led supply chain and operations at Samsung, Harbor Freight, and Henkel. When executives need someone who's been in the seat — they call me.
Supply chain problems at this level are rarely simple. I’ve spent 20 years untangling the ones that keep executives up at night.
Does any of this sound familiar?
- Inventory numbers you can't trust — and excess stock tying up cash that should be working harder elsewhere.
- A procurement function that's reactive instead of strategic — buying to put out fires rather than driving cost and supplier leverage.
- A 3PL that can't keep pace with demand — missed shipments, inconsistent service, and fees that keep climbing with no clear justification.
- Supplier issues that should be handled at the operational level but keep escalating to your desk — and costing you in delays and chargebacks.
- Operations running on workarounds and tribal knowledge instead of clean processes — and the hidden costs that come with it.
- Manual, repetitive workflows with no lean discipline — your team spending time on tasks that should either be streamlined or automated entirely.
Problems I Fix
Supply Chain and Operations Problems I Diagnose and Fix
Most operations problems are not what they look like on the surface. A fulfillment problem might be a planning problem. A supplier problem might be a process problem. A cost problem might be a data problem. I start by mapping the full chain end-to-end using value stream mapping to visualize where waste, delay, and cost are accumulating. Then I use data and DMAIC methodology to identify root causes and prioritize fixes. Lean, 5S, automation, and AI tools come in at the Improve stage to make the fix stick — whether the issue is on the warehouse floor, in the 3PL, inside the ERP, or in the planning process.
Customer experience is suffering and sales is making promises your operation cannot keep -- because strategy and execution are not aligned.
Inventory is a mess -- you are out of stock on what you need and sitting on too much of what you do not.
Your 3PL has no SLAs, no scorecards, and no accountability. You are paying for inefficiency and mistakes.
Supply chain costs are spiking and you need it controlled -- now!
Tariffs are hitting your cost structure and your sourcing strategy was not built for this -- you need alternatives before the next wave lands.
Supplier lead times are stretching, on-time delivery is slipping, and your team is expediting instead of planning -- with no system to hold vendors accountable.
Your forecast is wrong more often than it is right -- so you are either scrambling to cover shorts or sitting on inventory you cannot move.
Procurement is reactive -- you are buying to put out fires instead of building a sourcing strategy that reduces cost and protects supply.
ERP and WMS data is unreliable -- so your team lives in spreadsheets, gut feel fills the gaps, and decisions get made on information no one actually trusts.
You know the operation needs fixing but you do not have the senior person to own it -- and the problems are not going to wait for a full-time hire.
Stat Cards
I work directly with executives to solve exactly these problems. No junior consultants, no slide decks without follow-through. Just experienced hands on your operation.
Fulfillment Cost
30% Decreased
3PL restructuring, SLA enforcement, and execution tightening
Backorder Reduction
20% Decreased
E2E supply chain diagnostic and inventory governance improvement
Warehouse Error Decrease
30% Decreased
WMS implementation, SOPs, lean standard work, and team training
Portfolio Managed
$750M Decreased
Samsung Electronics North America supply chain and operations
Case Studies
Supply Chain and Operations Results
Every engagement below involved direct, hands-on E2E ownership — not advisory from the sideline. These are the outcomes distribution, wholesale, consumer electronics, and DTC operators get when a senior supply chain and operations leader owns the diagnostic and the fix.
Cut Fulfillment Cost 30% and Lead Time in Half
Consumer Electronics and DTC Distribution | TruConnect, Los Angeles CA
CHALLENGE
Fulfillment was running 11 to 14 days with high cost and no visibility into what was driving either. The 3PL network was fragmented, ERP data integrity gaps were hiding the real inventory picture, and there was no standard operating rhythm connecting procurement, planning, and fulfillment.
SOLUTION
Started with value stream mapping to locate the real cost and lead time drivers across the full chain. Led full ERP implementation to restore inventory visibility and planning accuracy. Restructured the 3PL footprint — consolidating nodes, resetting contracts, establishing performance-based SLAs. Automated order management workflows to remove manual touchpoints. Launched same-day shipping with defined cutoffs, standard work, and KPI dashboards. Applied DMAIC methodology to lock in process discipline and prevent regression.
RESULT
Fulfillment cost down 30%. Lead time improved from 11-14 days to 5-7 days. Delivery speed improved 50%+.
Reduced Backorders 20% Across a $750M Portfolio
Consumer Electronics Service Parts | Samsung Electronics North America
CHALLENGE
Backorders and delivery defects were affecting service levels across a $750M handheld and appliance parts portfolio. Supplier delivery was inconsistent and 3PL execution across multiple sites lacked standard discipline needed to hold performance at scale.
SOLUTION
Ran E2E diagnostic across planning, procurement, and fulfillment to isolate root causes. Strengthened supplier performance management and inventory policy. Implemented structured supplier reviews and scorecards. Applied lean standard work — 5S, Gemba walks — across multi-site 3PL operations to reduce fulfillment errors and build a consistent operating culture.
RESULT
Backorders down 20%. Delivery defects down 15%. OTIF and delivery quality improved across the North America network.
Operations Turnaround: WMS, ISO Certification, and 30% Error Reduction
Electronics Refurbishment and Distribution | Frontier Wireless Corporation
CHALLENGE
Stepped into a fractional COO role and found no WMS, inconsistent warehouse processes, weak inventory controls, and zero audit documentation. Errors and rework were recurring. The operation needed a ground-up rebuild, not a tune-up.
SOLUTION
Used value stream mapping and floor-level data to diagnose the full operation before touching any process. Rebuilt the warehouse from the ground up: sourced and implemented WMS with digital inventory controls, designed and deployed SOPs across all warehouse functions, introduced 5S and lean standard work, built an ICQA process, and retrained the team. Implemented real-time reporting dashboards. Led the organization through first-round ISO 9001, 14001, and 45001 audits — the facility passed all three.
RESULT
Warehouse errors down 30%. Inventory accuracy improved to audit-ready levels. Passed first-round ISO 9001, 14001, and 45001 audits. R2 certification path established.
Built the Full Supply Chain and Operations Function from Zero as Co-Founder and Fractional COO
Medical Device Manufacturing Startup | Amarae Prosthetics
CHALLENGE
Early-stage medical device manufacturer with no supply chain infrastructure, no ERP, no SOPs, and no operational team. Needed a senior operator who could build the entire function from scratch and keep pace with a founder-led growth environment.
SOLUTION
Joined as co-founder and Fractional COO. Designed and built end-to-end supply chain and operations from zero: sourced and implemented Odoo ERP covering procurement, inventory, and order management; built the global back-office team spanning supply chain, customer support, and marketing; created SOPs and operational routing from order intake through fulfillment; led all direct and indirect sourcing and procurement. Advised the CEO and C-suite on operational strategy and cross-functional execution.
RESULT
Full supply chain and operations infrastructure built from zero. ERP live and operational. Global back-office team staffed and running. SOPs, routing, and procurement workflows in place to support scale.
30% Reduction in Slow-Moving and Obsolete Inventory
Electronics Materials Manufacturing | Henkel Electronics, Rancho Dominguez CA
CHALLENGE
Obsolete and slow-moving inventory was tying up working capital and disrupting material flow in a lean plant environment.
SOLUTION
Applied DMAIC methodology to identify root causes across forecast accuracy, MOQ structures, and product lifecycle governance. Tightened supply chain controls and aligned planning, procurement, and manufacturing on inventory targets.
RESULT
Approximately 30% reduction in obsolete and slow-moving inventory. Improved working capital position and block stock levels.
Results like these start with one conversation.
No pitch deck. No pre-packaged solution. A direct look at where your operation stands and what it would take to fix it.
Services
What a Fractional COO and Supply Chain Operations Consultant Does
Every engagement is scoped to where your operation is today. I work directly with your team — from the floor to the boardroom — to diagnose, fix, and build for the long term. No handoffs to junior staff. No leaving before the work is done.
FIX & OPTIMIZE — PROJECT-BASED ENGAGEMENTS
Supply Chain and Operations Diagnostic
An E2E fact-based assessment using value stream mapping, data analysis, and DMAIC methodology to identify where cost, speed, and reliability are actually being lost — and build a clear, prioritized roadmap to fix it. Covers procurement to fulfillment.
- Assessment
- Roadmap
- Transformation
Procurement and Strategic Sourcing
Move procurement from reactive to strategic. Supplier consolidation, cost negotiation, scorecards, and governance frameworks that drive savings and accountability — and protect your supply when lead times stretch or tariffs shift.
- Sourcing
- Cost Reduction
- Supplier Management
Inventory and Working Capital Optimization
Right-size inventory, reduce excess and obsolete stock, and free up cash — without sacrificing fill rate or service levels. Demand and supply planning alignment included.
- Inventory Optimization
- Working Capital
3PL and Logistics Network Optimization
Evaluate your fulfillment network, reset 3PL contracts and SLAs, build accountability scorecards, and cut logistics costs without disrupting service. Full tightening from receiving through last-mile.
- 3PL
- Fulfillment
- Logistics
Lean, Automation, and AI-Driven Operations Improvement
Eliminate waste, standardize workflows, and introduce lean discipline — value stream mapping, 5S, DMAIC, standard work. Layer in automation and AI tools where the payback is real: demand sensing, anomaly detection, workflow automation, and reporting that surfaces problems before they escalate.
- Lean
- Six Sigma
- Automation
ERP, WMS, and Technology Implementation
Operational context-first systems work: ERP and WMS implementations that fit how you actually run. Odoo, Oracle, Acumatica, Syspro. Plus automation tools and AI-assisted planning that reduce manual work, improve forecast accuracy, and surface operational exceptions before they become problems.
- ERP
- WMS
- Systems
- Data Integrity
Fractional COO / CSCO - Retainer
Executive-level supply chain and operations leadership part-time. Own the operating cadence, build the team’s capability, drive measurable improvement — without the full-time headcount cost.
- Own the operating cadence: KPIs, weekly rhythm, exec updates
- Reset S&OP: demand, supply, and inventory targets
- Build supplier and 3PL scorecards with performance-based SLAs
- Stabilize service: backorders, OTIF, and lead times
- Lead cost reduction across freight, fulfillment, and vendors
- Coach leaders and align Ops, Finance, Sales, and CS
- Drive systems roadmap: ERP/WMS data, controls, reporting
- Access to execution support resources when the engagement requires it
Duration: 3 months minimum. Most engagements run 6-12 months.
Supply Chain and Operations Turnaround Sprint
A fast E2E diagnostic, prioritized issue list, and 30/60/90-day improvement plan with hands-on execution. Built for operators who need clarity and traction in weeks, not months.
- Assess end-to-end flow using value stream mapping: order to ship and procure to pay
- Baseline cost, service, inventory, and labor drivers with DMAIC methodology
- Find root causes with data, stakeholder interviews, and floor walks
- Deliver a prioritized 30/60/90-day roadmap with owners and decision gates
- Define KPI dashboard and operating cadence
- Kick off 2 to 3 quick wins while planning the rest
- Option to extend into a fractional retainer if broader support is needed
Duration: 30 to 90 days. Extends to retainer if needed.
Fractional CPO - Procurement and Sourcing Leadership
Strategic procurement leadership on a part-time basis. Move purchasing from reactive to strategic, build a sourcing framework that protects supply and drives savings, and put the supplier accountability structures in place that your team can run day to day.
- Procurement strategy: consolidation, category management, and sourcing roadmap
- Supplier performance management: scorecards, QBRs, and accountability frameworks
- Cost reduction initiatives: structured negotiations, MOQ optimization, landed cost analysis
- Tariff and sourcing risk mitigation: nearshoring assessment and dual-source strategy
- Procurement process and SOP development for clean, auditable purchasing
- ERP procurement module setup and data integrity
Duration: 3 months minimum. Monthly retainer or project-based.
ERP, WMS, and Tech Implementation
Operational context-first systems implementation. The system gets built around how your operation actually runs — not how the vendor assumes. AI and automation tools scoped in where ROI is clear.
- ERP platforms: Odoo, Oracle, Acumatica, Syspro
- WMS selection and implementation with digital inventory controls
- Operational requirements definition before any configuration decisions
- Master data setup, process design, and team training
- Automation tools: order management, exception handling, reporting
- AI-assisted demand planning and forecasting integration
- Post go-live BPO support available: offshore resource to run day-to-day system operations
Duration: 2 to 6 months project-based.
ONGOING ENGAGEMENTS — FRACTIONAL & ADVISORY
Fractional
Fractional Executive Leadership
Executive-level supply chain and operations leadership on a part-time basis — for companies that need the horsepower without the full-time headcount. Available as Fractional CSCO, COO, VP Supply Chain, VP Operations, or VP Logistics. I embed with your team, own the function, and drive results.
Advisory
Executive Advisory
A trusted sounding board for supply chain and operations decisions — strategic guidance, a second opinion on major initiatives, or ongoing counsel as your business scales or navigates change.
Flexible
Not sure what you need?
Most engagements start with a conversation about what’s not working. We scope from there — no pre-packaged solutions, no assumptions. Just a direct assessment of where I can have the most impact.
How It Works
How a Supply Chain and Operations Engagement Works
Assess
A fast, fact-based baseline. Data pull, stakeholder interviews, and a floor-level walkthrough of how orders, inventory, and exceptions actually move. I map the full value stream to identify where waste, delay, and cost are concentrating — not just the visible symptoms. You get clarity on what is actually broken and what to prioritize.
Current-state value stream map, KPI baseline, issue list with root-cause notes, quick-win shortlist.
Align
Fixes ranked by impact and effort using DMAIC logic. We identify where automation or AI tools can eliminate recurring manual work as part of the improvement plan — not as a separate technology initiative. Owners, timing, and decision gates so your team executes cleanly.
Prioritized improvement roadmap, initiative owners, decision gates, performance targets, operating cadence design.
Execute
Hands-on execution with your team and partners. Suppliers, 3PLs, carriers, and systems vendors all in scope. Standard work locked in, teams trained through the change, controls in place so results hold after I step back.
Implemented quick wins, updated SOPs, supplier and 3PL scorecards, SLAs, team training, ongoing KPI reporting.
Getting Started
What We Can Provide
ERP/WMS Exports
SKU Master
PO History
Inventory Snapshots
3PL Contracts
Carrier Invoices
Org Chart
Current KPIs
About Gino Gatmaitan - Fractional COO and Supply Chain Operations Consultant
I’m Gino Gatmaitan, a supply chain and operations leader with 20+ years across Global 100s, mid-sized distributors, and startups. I’ve run procurement, planning, logistics, 3PL execution, warehouse operations, and back-office functions — across consumer electronics, distribution, wholesale, CPG, and DTC environments. I’m known for getting operations out of firefighting mode and into a reliable, measurable rhythm.
I founded GlobalityNet to bring senior supply chain and operations leadership to companies that need a hands-on operator without the full-time overhead. Whether the engagement is a turnaround sprint or a fractional COO retainer, I diagnose E2E, fix what matters most, and leave behind clean processes, clear KPIs, and owners who can run the function day to day. When engagements require execution support — a supply chain analyst, procurement coordinator, or reporting function — I have access to a vetted offshore team that I manage directly.
- E2E Operations Diagnostic
- Value Stream Mapping
- DMAIC Process Improvement
- Lean and 5S
- Automation and AI-driven Iimprovement
- Tech-forward Implementation
- Distribution
- Wholesale
- Consumer Electronics
- CPG
- DTC E-Commerce
- Manufacturing (Plant Supply Chain and Operations Support)
- APICS CSCP
- Six Sigma Green Belt
- MS Supply Chain Management - Univ. of San Diego, 3.8 GPA
- AI Certification (In Progress)
- End-to-end supply chain leadership across procurement, planning, and logistics
- 3PL and carrier performance management with SLAs and scorecards
- Lean continuous improvement: 5S, Gemba, standard work, root cause
- ERP/WMS selection and implementation to improve data integrity
- Inventory optimization and governance to release cash
- Cross-functional leadership that drives change without drama
Location:
- Los Angeles, CA -- Serving Clients Locally and Nationally
FAQ
Frequently Asked Questions
A Fractional COO for a distribution or wholesale company provides senior-level operations and supply chain leadership on a part-time basis -- owning the operating cadence, managing 3PLs and suppliers, fixing inventory and fulfillment issues, and building the accountability structure the business needs to scale. The engagement typically starts with an E2E diagnostic using value stream mapping to identify the biggest cost and service problems, then moves into execution against a prioritized plan.
A consultant diagnoses and recommends. A Fractional COO owns the execution. The GlobalityNet model combines both: start with a structured E2E diagnostic using data and DMAIC methodology, then move into a fractional leadership role to drive implementation, build the team's capability, and put controls in place that hold after the engagement ends.
Primary industries are distribution, wholesale, consumer electronics, CPG, and DTC e-commerce. Most clients are mid-market companies or startups with revenues from $5M to $250M who need senior supply chain and operations leadership but cannot justify a full-time executive hire at this stage. Manufacturing is a secondary vertical -- the core practice is operations and fulfillment-focused.
Yes. Amarae Prosthetics is a direct example -- built the entire supply chain and operations function from zero as co-founder and Fractional COO, including ERP implementation, procurement, global back-office team, and all SOPs. Startups in distribution, DTC, and consumer goods are a strong fit for the fractional COO model.
E2E diagnostic first -- data pull, floor-level observation, and stakeholder interviews to understand how orders, inventory, and exceptions actually move. I use value stream mapping to visualize the full chain and locate where waste, delay, and cost are actually concentrating. Then DMAIC drives the structured fix: Define the problem precisely, Measure the baseline, Analyze root causes, Improve with lean and technology, and Control so the fix holds. Automation and AI tools are part of the Improve phase -- demand sensing, anomaly detection, workflow automation, and ERP or WMS features that surface problems before they escalate.
Yes -- technology is integrated into how I work, not bolted on afterward. In every engagement I assess where automation and AI tools create real, measurable value: AI-assisted demand sensing and forecasting, anomaly detection that surfaces exceptions before they escalate, workflow automation that eliminates manual steps in order management and reporting, and ERP or WMS implementations designed for real operational use. The goal is always the same -- build an operation that improves continuously without needing constant manual intervention.
Yes. Once the operation is running well and the right processes are in place, the natural next question is who runs it day to day. Through GlobalityNet's BPO practice, I have access to a vetted offshore team that I manage directly -- supply chain analysts, procurement coordinators, reporting and data functions. You get the people you need without the cost and timeline of a full-time domestic hire.
Yes. I am an ERP channel partner with Acumatica and Syspro, and I have implemented Odoo, Oracle, and WMS platforms across multiple client engagements. The difference in a GlobalityNet implementation is that I bring operational requirements first -- I map how your operation actually runs before a single configuration decision is made. That means the system fits your operation, your team gets trained on workflows that match reality, and go-live does not become a fire drill.
Based in Los Angeles with an active, verified Google Business profile. Most engagements start remote with data reviews and working sessions, then add on-site time for floor work, team alignment, and key milestones. Travel nationally for the right engagements.
A short kickoff call to align on the biggest operational problems, followed by basic data: order history, inventory exports, SKU master, PO history, and current KPIs if they exist. I will send a simple checklist. Most engagements can begin within days of the kickoff.
Supply Chain LinkUp — Podcast and Video
Practitioner-level conversations on supply chain strategy, operations improvement, 3PL management, and what it actually takes to run a lean, accountable distribution or fulfillment operation. No theory. No fluff.
Watch on YouTube
Supply chain diagnostics, 3PL accountability, lean operations, and ERP implementation for distribution and wholesale operators.
Listen on Spotify
Every episode is built for operators: real tactics, practitioner perspectives, and supply chain strategy from the floor to the C-suite.
Testimonials
What Clients and Stakeholders Say
“Client references and case details are available upon request.”
“Happy to connect you with past stakeholders after an initial call.”
“Prefer to keep engagements confidential. Outcomes and methods are shareable.”
Ready to Fix Your Supply Chain and Operations?
No pitch deck. No pre-packaged solution. A direct conversation about where your operation stands and what it would take to improve it — from someone who has run supply chain and operations at the VP and COO level in distribution, wholesale, and consumer electronics, and turned around operations that had no standard process underneath them.
Los Angeles-based. Serving clients nationally. 20+ years. Value stream mapping, DMAIC, lean, and tech-forward. No junior consultants.