Thanks to globalization, what seemed impossible a decade back is already in action today. The invisible borders among the countries have blurred, and the other side of the world does not appear that far. This has created endless business possibilities for MNCs, enterprises, and even startups. You have a global market at your aid and business assistance from all over the world at a few clicks. As such, the concept of offshoring customer service emerged as a boon for many businesses in the USA. However, one should not confuse outsourcing with offshoring. Outsourcing is to delegate some of your company’s work to another firm. In contrast, offshoring is delegating your work to a company in another country. Offshoring is common for operational services such as administration, banking, support services, and call centers. Although this