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The Philippines is one of the major players in the business process outsource industry today, both in customer support services and other fields. It is now one of the prominent destinations for outsourcing IT support services such as web designing, mobile app development, technical support, and more. BPO firms in the Philippines employ about 2 million people and contribute significantly to the Philippine economy and foreign exchange transfers. Hence, this nation has emerged as a formidable rival to major global BPO giants like India. Employment in the Philippines’ BPO industry reached an all-time high of 1.15 million in 2015, and the trend continued in 2016, with 1.3 million total employment generation, a figure anticipated to rise by 17% every year. As a result, with revenues expected to reach $48 billion by 2020, the Philippines
Thanks to globalization, what seemed impossible a decade back is already in action today. The invisible borders
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