Importance of Key Performance Indicators

Successful business men celebrating

Key performance indicators or KPIs are everywhere, from our kids’ reports cards to our car dashboards to our health records, everything that we hold valuable is measured and are monitored. And if we value our business, whether big or small, then having KPIs is critical to its success.  KPI is defined by as “a set […]

Finding the Good in My Worst Customer Service Experience Ever

Smiling young woman over the counter

I have been trying to transfer my domain for three weeks now. Per my web developer, this should have been a simple procedure. Yet, my original registry could not get the transfer right. After so many hours either on the phone or on chat, they continue to drop the ball even on the simplest tasks. […]