Creating Great Customer Experience Doesn’t Happen By Accident, it must be Planned for, Studied, Tweaked, and Continuously Improved.
GlobalityNet Offers Customer Support
and Helpdesk/Tech Support at 70-80% off
Enhance your Customer’s experience each time they reach out to your company
We have highly experienced team who can elevate your customer service game to the next level, at significantly reduced costs.
Delight your customers every time they reach out to your company
GlobalityNet can help your clientele at every step of the buyer journey, from Awareness to Purchase, even Returns.
GlobalityNet can help assist your customers from order
placement to order resolution and returns
Want to Learn More About How Outsourcing Works?
Download our Free Outsourcing 101 e-Book or Contact us for a Free Consultation.
GlobalityNet also offers Technical Support
services for B2B or B2C customers
Be there for your customers whenever and wherever they need your support.
GlobalityNet can provide 24×7 tech support for your customers
24/7 Technical Support Coverage
Trained on your product or platform, we can help provide your customers with round the clock technical support using a team of experienced helpdesk agents.
Outsourcing Technical Support Saves Time and Money
We can easily flex down without hassle or scale up to your needs at significantly lower costs than hiring domestically.
Dedicated Success Team
We acquire and train our Technical Support Associates to be experts in your product, solely assigned to your campaign to ensure high first-call resolution (FCR) rates.
Every Interaction Becomes An Amazing Customer Experience
Every interaction is an opportunity to create a lifelong customer. Our Technical Support Associates are highly trained and experienced to turn negative situations into positive experiences.
Omni Channel Support to Meet your Customers’ Needs
Be where your customers need you, we offer tech support via email, chat or phone in three levels of helpdesk support:
Tier 1
Basic Technical Support
For the easiest level of technical support questions and quick first call resolution.
Tier 2
Advance Technical Support
For customer issues that can’t be handled by basic troubleshooting techniques.
Tier 3
Technical Escalations Support
For in-depth troubleshooting and agents with highest technical skill-set
Want to Learn More About How Outsourcing Works?
Download our Free Outsourcing 101 e-Book or Contact us for a Free Consultation.
Top 5 Reasons to
Work With GlobalityNet
Competitive Pricing
We can reduce your costs by up to 70-80% while also improving performance and productivity.
Short-Term Trial Period*
We’re so confident that you’ll be satisfied with our services that we offer a 90 or 120-day trial period to see if we are a good fit.
Personalized Service
Unlike other BPOs, we provide personalized service; regardless the size of your business, we’ll be with you every step of the way.
Scalable
We can easily expand or reduce the size of your GlobalityNet team according to your company’s growth, contraction or seasonality.
Better Business Bureau Certified
Dealing with companies offshore can be risky, we’re an American company that is A+ certified with the Better Business Bureau.
*Ask us for details
How To Get Started
At GlobalityNet we try to keep everything simple, signing up is as easy as 1-2-3!
Discovery & Alignment
We will work with you to understand your needs and wants. We will send you a detailed questionnaire followed by a proposal based on our understanding of what you are looking for it. If we both agree to terms and conditions, we will send you a simple, straight-forward, no-hidden fees agreement.
Once agreement is executed and payment is made, we can start the next steps as soon as payment is received.
On-Boarding & Success
This phase includes sourcing, hiring and training. You will be assigned an onboarding Success Manager to help drive all of these aspects between you and our internal teams.
He/she will also ensure all systems and training is completed; we apply train-the-trainer methodology ensuring we fully understand your expectations and procedures and team members are ready to face our common customers.
Don’t have training documentation? No worries, we have experience in developing training manuals and we’ll do it at no charge.
Stabilization and Continuous Improvement
In this phase, your team will have an assigned manager who will drive the day-to-day operations as well as coaching of team members. To ensure a successful transition, we will monitor all metrics and KPIs closely and we will make appropriate adjustments where targets are not being met. We will provide continuous feedback to you so you know exactly what’s going on.
GlobalityNet Keeps it Simple.
Expand your piece of the pie through outsourcing. GlobalityNet will be with you every step of the way. Fill out the form to get started.
