Outsourcing Design icon yellow blogs
subtraction design purple asset blogs
Isometric graphics for customer service globality
Quote icon

Creating Great Customer Experience Doesn’t Happen By Accident, it must be Planned for, Studied, Tweaked, and Continuously Improved.

GlobalityNet Offers Customer Support
and Helpdesk/Tech Support at 70-80% off

Subtraction skyblue design
Customer Support agent globality laughing

Enhance your Customer’s experience each time they reach out to your company

We have highly experienced team who can elevate your customer service game to the next level, at significantly reduced costs.

Design item purple
intersection yellow design asset
Circle flat yellow design icon blogs

Delight your customers every time they reach out to your company

GlobalityNet can help your clientele at every step of the buyer journey, from Awareness to Purchase, even Returns.

Customer Support team globality at work

GlobalityNet can help assist your customers from order
placement to order resolution and returns

Cyan graphics item blogs

Want to Learn More About How Outsourcing Works?

Download our Free Outsourcing 101 e-Book or Contact us for a Free Consultation.

Abstract design dark blue blogs

GlobalityNet also offers Technical Support
services for B2B or B2C customers

Be there for your customers whenever and wherever they need your support.
GlobalityNet can provide 24×7 tech support for your customers

Male Customer Support globality agent
Yellow design item

24/7 Technical Support Coverage

Trained on your product or platform, we can help provide your customers with round the clock technical support using a team of experienced helpdesk agents.

Circle flat yellow design icon blogs

Outsourcing Technical Support Saves Time and Money

We can easily flex down without hassle or scale up to your needs at significantly lower costs than hiring domestically.

Team of customer support globality professionals
Customer Support Photo globality
subtraction design purple asset blogs

Dedicated Success Team

We acquire and train our Technical Support Associates to be experts in your product, solely assigned to your campaign to ensure high first-call resolution (FCR) rates.

Circle flat yellow design icon blogs

Every Interaction Becomes An Amazing Customer Experience

Every interaction is an opportunity to create a lifelong customer. Our Technical Support Associates are highly trained and experienced to turn negative situations into positive experiences.

Customer support team lglobality ead giving guidance to team member
Outsourcing Design icon yellow blogs

Omni Channel Support to Meet your Customers’ Needs

Be where your customers need you, we offer tech support via email, chat or phone in three levels of helpdesk support:


Tier 1
Basic Technical Support

For the easiest level of technical support questions and quick first call resolution.


Tier 2
Advance Technical Support

For customer issues that can’t be handled by basic troubleshooting techniques.


Tier 3
Technical Escalations Support

For in-depth troubleshooting and agents with highest technical skill-set

Design icon blue
Cyan graphics item blogs

Want to Learn More About How Outsourcing Works?

Download our Free Outsourcing 101 e-Book or Contact us for a Free Consultation.

Abstract design dark blue blogs
Intersection Purple design blogs

Top 5 Reasons to
Outsource With GlobalityNet

The number 1

Outsourcing Means Competitive Pricing

Outsourced solutions can result in reducing your costs by up to 70-80% while also improving performance and productivity. Outsourcing pricing beats your current solution all the way through and has all the benefits while offering new advantages.

The number 2

Outsourcing Service Trial Period*

We’re so confident that you’ll be satisfied with our outsourcing solutions that we offer a 90 or 120-day trial period to see if we are a good fit.

The number 3

BPO with a Personalized Service

Unlike other outsourcing companies, we provide a personalized service; regardless the size of your business, we’ll be with you every step of the way. The process is simple and the benefits are indisputable when you choose to hire employees abroad. We’d love to start you on your journey to building your outsourced employee dream team.

The number 4

Scalable Outsourcing Options

We can easily expand or reduce the size of your customer support outsourcing team according to your company’s growth, contraction or seasonality. Whatever your outsourcing needs, we can adapt to your current circumstances as needed. We’re a Business Process Outsourcing service provider that works to your needs.

The number 5

Better Business Bureau Certified

We’re an American employee outsourcing company located in Los Angelesthat is A+ certified with the Better Business Bureau. Our experience with Philippines, Mexico and Colombia based outsourcing andis unrivaled. How to outsource employees becomes as easy as 1, 2 and 3.

*Ask us for details

Circle flat yellow design icon blogs

How To Get Started with Employee Outsourcing

At GlobalityNet we try to keep everything simple, signing up is as easy as 1-2-3!

Circle flat yellow design icon blogs
Yellow design item
Team of professionals
The number 1

Discovery & Alignment for Your Outsourced Hiring

We will work with you to understand your needs and wants in terms of hiring foreign remote employees to meet and exceed your expectations. We will send you a detailed questionnaire followed by a proposal based on our understanding of what you are looking for in terms of outsourcing your employees. If we both agree to terms and conditions, we will send you a simple, straight-forward, no-hidden fees agreement and get your team outsourcing journey started. Once agreement is executed and payment is made, we can start the next steps as soon as payment is received.

Circle flat yellow design icon blogs
The number 2

On-Boarding & Success For Outsourced Teams

This phase includes sourcing, hiring and training your outsourced customer support or accounting or whatever you need for your dream team. You will be assigned an onboarding Success Manager to help drive all of these aspects between you and our internal teams to bridge them and your new outsourced remote employees. Outsource employee pricing and training beat and exceed local solutions and the on-boarding process is made as simple as possible for you by your dedicated Success Manager.

They will also ensure all systems and training is completed for your outsourced team; we apply a train-the-trainer methodology ensuring we fully understand your expectations and procedures and that your new team members are ready to take on your business goals just as well as your local team.

Don’t have training documentation? No worries, we have experience in developing training manuals and we’ll do it at no charge. Training your remote employees is just as easy as training your local staff. In fact, it’s even easier. For example, a remote customer service team will start day one with a head start. We train to your needs so that you refine once your foreign remote employees get started.

globality Team discussion
GlobalityNet team member
The number 3

Stabilization and Continuous Improvement

In this phase, your team will have an assigned manager who will drive the day-to-day operations as well as the coaching of your remote team members. To ensure a successful transition from traditional operations to a modern, remote and flexible outsourcing solution, we will monitor all metrics and KPIs closely and make appropriate adjustments where targets are not being met. We will provide continuous feedback to you so you know exactly what’s going on with your outsourced remote dream team.

Circle flat yellow design icon blogs

GlobalityNet Keeps it Simple.

Expand your piece of the pie through outsourcing. GlobalityNet will be with you every step of the way. Fill out the form to get started.

  • Headset icon

    We will assess your company's needs through a straightforward questionnaire that will be sent to you.

  • Paper and pen icon

    After the assessment, you will receive a simple and honest terms and agreement contract from us.

  • Arrow with a target icon

    Once you have successfully signed the contract, experts will start to learn the details of your needs to meet objectives.

  • process icon with gears

    From there, our team will provide all the business processes, and will continue to do so until polished and stabilized.

Contact Us
Half a circle design item
This site uses cookies

By continuing to use this site, you are agreeing to our use of cookies.