Creating Great Customer Experience Doesn’t Happen By Accident, it must be Planned for, Studied, Tweaked, and Continuously Improved.
GlobalityNet Offers Customer Support
and Helpdesk/Tech Support at 70-80% off
Enhance your Customer’s experience each time they reach out to your company
We have highly experienced team who can elevate your customer service game to the next level, at significantly reduced costs.
Delight your customers every time they reach out to your company
GlobalityNet can help your clientele at every step of the buyer journey, from Awareness to Purchase, even Returns.
GlobalityNet can help assist your customers from order
placement to order resolution and returns
Want to Learn More About How Outsourcing Works?
Download our Free Outsourcing 101 e-Book or Contact us for a Free Consultation.
GlobalityNet also offers Technical Support
services for B2B or B2C customers
Be there for your customers whenever and wherever they need your support.
GlobalityNet can provide 24×7 tech support for your customers
24/7 Technical Support Coverage
Trained on your product or platform, we can help provide your customers with round the clock technical support using a team of experienced helpdesk agents.
Outsourcing Technical Support Saves Time and Money
We can easily flex down without hassle or scale up to your needs at significantly lower costs than hiring domestically.
Dedicated Success Team
We acquire and train our Technical Support Associates to be experts in your product, solely assigned to your campaign to ensure high first-call resolution (FCR) rates.
Every Interaction Becomes An Amazing Customer Experience
Every interaction is an opportunity to create a lifelong customer. Our Technical Support Associates are highly trained and experienced to turn negative situations into positive experiences.
Omni Channel Support to Meet your Customers’ Needs
Be where your customers need you, we offer tech support via email, chat or phone in three levels of helpdesk support:
Tier 1
Basic Technical Support
For the easiest level of technical support questions and quick first call resolution.
Tier 2
Advance Technical Support
For customer issues that can’t be handled by basic troubleshooting techniques.
Tier 3
Technical Escalations Support
For in-depth troubleshooting and agents with highest technical skill-set
Want to Learn More About How Outsourcing Works?
Download our Free Outsourcing 101 e-Book or Contact us for a Free Consultation.
Top 5 Reasons to
Outsource With GlobalityNet
Outsourcing Means Competitive Pricing
Outsourced solutions can result in reducing your costs by up to 70-80% while also improving performance and productivity. Outsourcing pricing beats your current solution all the way through and has all the benefits while offering new advantages.
Outsourcing Service Trial Period*
We’re so confident that you’ll be satisfied with our outsourcing solutions that we offer a 90 or 120-day trial period to see if we are a good fit.
BPO with a Personalized Service
Unlike other outsourcing companies, we provide a personalized service; regardless the size of your business, we’ll be with you every step of the way. The process is simple and the benefits are indisputable when you choose to hire employees abroad. We’d love to start you on your journey to building your outsourced employee dream team.
Scalable Outsourcing Options
We can easily expand or reduce the size of your customer support outsourcing team according to your company’s growth, contraction or seasonality. Whatever your outsourcing needs, we can adapt to your current circumstances as needed. We’re a Business Process Outsourcing service provider that works to your needs.
Better Business Bureau Certified
We’re an American employee outsourcing company located in Los Angelesthat is A+ certified with the Better Business Bureau. Our experience with Philippines, Mexico and Colombia based outsourcing andis unrivaled. How to outsource employees becomes as easy as 1, 2 and 3.
*Ask us for details
How To Get Started with Employee Outsourcing
At GlobalityNet we try to keep everything simple, signing up is as easy as 1-2-3!
Discovery & Alignment for Your Outsourced Hiring
We will work with you to understand your needs and wants in terms of hiring foreign remote employees to meet and exceed your expectations. We will send you a detailed questionnaire followed by a proposal based on our understanding of what you are looking for in terms of outsourcing your employees. If we both agree to terms and conditions, we will send you a simple, straight-forward, no-hidden fees agreement and get your team outsourcing journey started. Once agreement is executed and payment is made, we can start the next steps as soon as payment is received.
On-Boarding & Success For Outsourced Teams
This phase includes sourcing, hiring and training your outsourced customer support or accounting or whatever you need for your dream team. You will be assigned an onboarding Success Manager to help drive all of these aspects between you and our internal teams to bridge them and your new outsourced remote employees. Outsource employee pricing and training beat and exceed local solutions and the on-boarding process is made as simple as possible for you by your dedicated Success Manager.
They will also ensure all systems and training is completed for your outsourced team; we apply a train-the-trainer methodology ensuring we fully understand your expectations and procedures and that your new team members are ready to take on your business goals just as well as your local team.
Don’t have training documentation? No worries, we have experience in developing training manuals and we’ll do it at no charge. Training your remote employees is just as easy as training your local staff. In fact, it’s even easier. For example, a remote customer service team will start day one with a head start. We train to your needs so that you refine once your foreign remote employees get started.
Stabilization and Continuous Improvement
In this phase, your team will have an assigned manager who will drive the day-to-day operations as well as the coaching of your remote team members. To ensure a successful transition from traditional operations to a modern, remote and flexible outsourcing solution, we will monitor all metrics and KPIs closely and make appropriate adjustments where targets are not being met. We will provide continuous feedback to you so you know exactly what’s going on with your outsourced remote dream team.
GlobalityNet Keeps it Simple.
Expand your piece of the pie through outsourcing. GlobalityNet will be with you every step of the way. Fill out the form to get started.
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We will assess your company's needs through a straightforward questionnaire that will be sent to you.
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After the assessment, you will receive a simple and honest terms and agreement contract from us.
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Once you have successfully signed the contract, experts will start to learn the details of your needs to meet objectives.
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From there, our team will provide all the business processes, and will continue to do so until polished and stabilized.
